CUSTOMER CARE / SHIPPING

Shipping &
Delivery

Complimentary standard shipping on every order. European delivery takes an estimated 3–8 business days from dispatch; timings elsewhere vary by destination.

SHIPPING AT A GLANCE

From ELSELE
to your door.

Every order is prepared with care and sent with complimentary standard shipping.

Delivery estimates begin at dispatch. Customs processing and local holidays may extend transit times.

WHERE WE SHIP

Complimentary
delivery worldwide.

Free standard shipping is available to Europe, the United States and supported destinations worldwide.

EU

Europe

Complimentary standard shipping. Estimated delivery: 3–8 business days from dispatch.

US

United States

Complimentary standard shipping. Delivery time depends on destination and customs processing.

INT

Worldwide

Complimentary standard shipping to supported destinations. Delivery time varies by location; customs may extend transit.

IMPORTANT INFORMATION

A few details before delivery.

01

Delivery Address

Please check your delivery details carefully before placing your order.

If you notice an error, contact us as soon as possible.

02

Customs & Duties

International orders may be subject to customs duties, import taxes or local charges. These are separate from shipping.

Where not collected at checkout, they may be charged separately by the relevant authority or delivery provider.

03

Delivery & Tracking

Estimates begin at dispatch and may be affected by the carrier, customs, public holidays or weather.

Tracking details are shared after dispatch when available.

DELIVERY SUPPORT

Need help with
your order?

Delayed Order

Contact us if your order appears significantly delayed.

Missing Parcel

Share your order number with our team so we can look into it.

Damaged Delivery

Please keep the packaging and take photos where possible before contacting us.

CUSTOMER CARE

Questions about
your delivery?

For shipping or tracking questions, our customer care team is here to help.

CONTACT OUR TEAM ↗
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