Returns &
Refunds
ELSELE accepts eligible returns within 14 days of delivery. This policy applies to both defective and non-defective products in the countries listed below.
Simple & clear.
Eligible orders may be returned within 14 days of delivery. We accept returns for both defective and non-defective products.
We accept new products and products that have been opened or slightly used only to the extent reasonably necessary to inspect or try the item.
Returns are sent by mail to our return address in Germany. The customer is responsible for creating the return label and arranging the return shipment.
For standard non-defective returns, the customer is responsible for the direct cost of return shipping.
ELSELE does not charge a restocking fee for eligible returns.
Once an eligible return has been received and approved, ELSELE processes the refund within 14 days. Your bank or payment provider may require additional posting time.
Four simple steps.
Contact us within 14 days of delivery and tell us that you would like to return your order. Please include your order number and the reason for your request.
Contact
Email contact@elsele.com within 14 days of delivery with your order number and return request.
Pack
Pack the product securely and include all accessories and supplied components where applicable.
Send By Mail
Create your return label and send the parcel to the ELSELE return address shown below. Keep proof of shipment.
Refund
After the return is received and approved, we process the applicable refund according to this policy.
Contact Customer Care before sending your parcel.
What you need to know.
Return Window
Returns must be requested within 14 days of delivery. This standard 14-day policy applies to eligible orders shipped to the countries listed on this page.
Product Condition
We accept new products and products that have been opened or slightly used for reasonable inspection. Products should be returned in a condition that allows us to assess the item. Excessive use, damage caused after delivery or missing components may reduce the refundable amount where permitted by applicable law.
Return Method & Label
Returns are accepted by mail only. Customers are responsible for creating the return label, selecting the carrier and arranging the return shipment.
For standard non-defective returns, the customer is responsible for the direct return shipping cost. If an item is defective, damaged on arrival or incorrect, please contact us before shipping it back so that we can review the case and apply any mandatory legal rights.
Refunds
Once an eligible return has been received and approved, ELSELE processes the refund within 14 days using the original payment method unless another method is agreed.
Payment providers and banks may require additional time before the refunded amount appears in the customer's account. Where mandatory law provides a different refund deadline, that legal requirement applies.
Restocking Fee
No restocking fee is charged for eligible returns.
Countries Covered
This return policy applies to eligible orders shipped to: Austria, Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States.
Statutory Rights
This return policy does not limit any mandatory consumer rights available under the laws that apply to your purchase.
Consumers who have a statutory right of withdrawal can find additional information on our Right of Withdrawal page.
Send your
return here.
Hans-Böckler-Straße 25
30890 Barsinghausen
Germany
Returns must be sent by mail. The customer is responsible for creating the return label and arranging the shipment. We recommend using a trackable service and keeping suitable proof of shipment until the return is completed.
Damaged, defective
or incorrect item?
If your item arrives damaged, incorrect or appears defective, contact us within the applicable return period and include your order number and a short description of the issue.
Clear photographs of the product and packaging may help us review the matter more efficiently. Please contact us before returning a defective, damaged or incorrect item.
Email: contact@elsele.com
Need help with
a return?
For questions about a return, refund or product issue, contact our customer care team.
CONTACT@ELSELE.COM ↗