Privacy
Policy
This Privacy Policy explains how ELSELE collects, uses, shares and protects personal information when you visit elsele.com, contact us or place an order.
LAST UPDATED — 14 AUGUST 2026
Clear information.
Responsible use.
We process personal information only for defined purposes connected with operating ELSELE, serving our customers and meeting applicable legal requirements.
This policy applies to personal information processed through our website, online store, customer communications and related services.
Depending on where you live, additional mandatory privacy rights may apply.
trading under the ELSELE brand
30890 Barsinghausen
Germany
Information we may process.
The specific information involved depends on how you interact with ELSELE and which services you use.
Identity & Contact
Name, email address, billing and delivery address, telephone number and other contact information you provide.
Orders & Transactions
Order numbers, products purchased, order values, shipping information, returns, refunds and related transaction records.
Payment Information
Information necessary to process and confirm payments. Certain payment information may be processed directly by the payment provider selected during checkout.
Customer Account
Where customer accounts are available, account identifiers, saved contact details, order history and account preferences.
Communications
Customer-care enquiries, emails, return requests, withdrawal requests and other information you choose to send to us.
Technical Information
Depending on the services enabled on our website, this may include IP address, browser and device information, security logs and website interactions.
Privacy Choices
Cookie preferences, consent records, marketing preferences and related privacy choices.
Why we use personal information.
Process purchases, payments, deliveries, returns and refunds.
CONTRACTRespond to enquiries and manage requests relating to purchases or services.
CONTRACT / LEGITIMATE INTERESTMaintain records and satisfy applicable tax, accounting, consumer and other legal obligations.
LEGAL OBLIGATIONProtect customers, transactions and our website against misuse, fraud and security threats.
LEGITIMATE INTEREST / LEGAL OBLIGATIONUnderstand website performance where analytics technologies are enabled.
CONSENT WHERE REQUIREDProvide or measure marketing communications where permitted.
CONSENT OR OTHER PERMITTED BASISOrders, payments & delivery
We use customer and order information to process purchases, arrange delivery, provide order communications, manage returns or refunds and provide customer support.
Payment providers may process information necessary to complete your selected payment method.
Shipping information may be provided to logistics, postal or courier partners where necessary to deliver your order.
Cookies & similar technologies
Our website may use cookies and similar technologies for essential functions and, where enabled, preferences, analytics or marketing.
Where consent is required, optional technologies are used subject to your privacy choice.
VIEW COOKIE POLICY ↗Who may receive your information?
Personal information may be shared with service providers where necessary for payments, shipping, website hosting, security, communications, technical services or other legitimate operational purposes.
Information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.
International data transfers
Operating an international online store may involve service providers located in different countries.
Where personal data protected by European data protection law is transferred internationally, applicable transfer requirements and safeguards are followed.
Data retention
Personal information is retained only for as long as reasonably necessary for the relevant purpose and to satisfy applicable legal, tax, accounting, contractual or claims-related requirements.
Retention periods may therefore differ depending on the type and purpose of the information.
Protecting personal information
Appropriate technical and organisational measures are used to protect personal information against unauthorised access, unlawful processing, accidental loss, alteration or destruction.
No internet-based system can guarantee absolute security.
Your privacy rights.
Where European data protection law applies, you may have the following rights subject to the applicable legal conditions.
Request information concerning personal data processed about you.
Request correction of inaccurate or incomplete personal data.
Request deletion where the applicable legal conditions are met.
Request restriction of processing in applicable circumstances.
Receive eligible data in a structured and machine-readable format.
Object to certain processing and to direct marketing where applicable.
Withdraw consent where processing relies on your consent.
Lodge a complaint with a competent data protection authority.
Rights across
different markets.
Germany / EU / EEA
Mandatory rights available under applicable European and national data protection law remain unaffected.
United States
Privacy rights vary by state. Where an applicable U.S. privacy law applies to ELSELE and the relevant processing, customers may have additional rights concerning access, correction, deletion or certain privacy choices.
Other Countries
Visitors in other countries may have mandatory privacy rights under applicable local laws.
Questions about
your personal data?
For privacy questions or requests concerning your personal information, contact ELSELE.
CONTACT@ELSELE.COM ↗